Privacy Policy

Welcome to Elwokala

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of www.elwokala.com, and/or the elwokala mobile application (collectively, the "Platform"), services and applications (collectively, the "Services"). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to "we", "our" or "us" (or similar) are references to Elwokala E Commerce Owned By Elwokala AD Holdings One Person Company LLC. References to "user" or "you" (or similar) are references to you as an individual or legal entity as the case may be.

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Information about you:

a. Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;

b. the Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;

c. Information you provide us, or that we may collect from you, when you report a problem with our Platform;

d. a record of correspondence if you contact us;

e. general, aggregated, demographic and non-personal Information;

f. if you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;

g. details of transactions you carry out through our Platform and of the fulfilment of your orders;

h. details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies"));

i. your email address from a third party if you indicate that you have consented to that third party sharing your Information with us; and

j. any other Information we consider necessary to enhance your experience on the Platform.

HOW WE WILL USE YOUR INFORMATION

We may use Information held about you in the following ways:

a. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

b. to provide you with location-based services, such as advertising, search results and other personalized content;

c. to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;

d. to improve our Services and to deliver a better and more personalized service to you;

e. to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;

f. to notify you about changes to our Services;

g. for any other reason which we deem necessary to enhance your experience of the Platform;

h. to administer and manage our incentives programs and fulfil your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

a. Other Businesses. To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient.

You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.

b. Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards.

We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).

Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.

c. Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

d. Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

HOW WE STORE YOUR INFORMATION

The Information that we collect from you may be transferred to, and stored at, a destination outside of Egypt. It may also be processed by staff operating outside the Egypt who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you

WHAT SECURITY MEASURES WE APPLY

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

a. up-to-date information regarding recent orders;

b. personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences);

c. payment settings (including credit card information); and

d. e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

WHAT IF WE CHANGE OUR PRIVACY POLICY?

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the "effective date".

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform, please contact us at legal@elwokala.com with a thorough description, and we will try to resolve it.

Superior online shopping in Egypt

Offering a world-class customer experience, elwokala is the top choice for online shopping in Egypt. From electronics products to fashion, kids' toys, baby products, homeware, furniture, sporting and outdoor products, beauty products, books and stationery, groceries, and much, much more, the elwokala Egypt store has millions of authentic products. As a customer-centric store, we are committed to providing our customers with authentic products, top brands, and long-term quality. We make it easier to buy online with flexible payment plans to help you save, regular sales, gift cards, wishlists, the elwokala shopping app, and other benefits exclusive to elwokala customers. We deliver to Cairo, Giza and all other cities across Egypt. With multiple departments and outstanding customer service, elwokala Egypt is a superstore offering everything you need in one place. Shop online from the comfort of your home and take advantage of fast delivery and free shipping on orders over a set amount.

Shop the best products & top brands at elwokala Egypt
If you’re looking for a wide range of products from top brands, elwokala Egypt has you covered. In our electronics department, you’ll find mobile phones and mobile phone accessories, wireless, noise cancelling and in-ear headsets, laptops and laptop accessories, audio-visual products, wearable devices, smartwatches and other wearable technology, cameras, TVs, video game consoles such as PC and Xbox controllers, and a variety of video games. Shop top tech brands in this department, including Apple, Sony, Xiaomi, Huawei, Lenovo, Samsung, and others. On the hunt for the best mobiles in Egypt? At elwokala, we’ve put together a collection of top-selling mobiles for every need. Our Apple devices include favourites such as the iPhone 11, iPhone 12, iPhone 13, iPhone 14, and the iPhone 15. For enhanced features, we have the iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15 Pro, and iPhone 15 Pro Max. Android phones in our range include the Galaxy 22 Ultra, the Galaxy 23 and popular phones such as the Honor X9a. Our home department has all you need for your house, with products from leading homeware brands such as Bosch, Grandi, Mintra, Sokany, Tank, and others. This department has home appliances ranging from fridges to washing machines, fans, coffee makers, air fryers, and other essentials. It also has kitchen and dining products, including cookware, dinnerware, linens, accessories, and more. In our home decor range, you’ll find plenty of products to suit your style. Planning a DIY project? Our home improvement selection has everything you need to get started. Our automotive department features car cleaning products, maintenance products and more. In the elwokala Egypt beauty store, you can shop a wide range of products from top brands - The L’oreal Paris, Maybelline New York, Braun. Browse our selection of hair care products, personal care products, bath and skincare products, cosmetics and colour products, perfumes, grooming essentials, and other products you need to look and feel your best. Browse fashion online in our Egypt apparel department for a wide range of clothing for men, accessories and shoes for men, women and children. In our Egypt women’s clothing store, we have dresses, tops, outerwear, ethnic and traditional wear, hoodies, and athleisure clothing Our accessories range includes watches, eyewear, and more. We have shoes for every outfit. Our online fashion range features products from Adidas, Defacto, Nike, Skechers and other top brands. In our Egypt men’s clothing store, you’ll find everything from casual wear to work wear, traditional wear, accessories, and shoes from Adidas, Tommy Hilfiger, American Eagle, Defacto, Nike and other brands. Shop kid’s clothes online in Egypt for clothing, footwear and accessories for boys and girls of all ages. The elwokala Egypt shop features everything your little one could ever want - toys for kids, outdoor play equipment, scooters, interactive toys, indoor games such as card games, and plenty of other fun things to keep your kids entertained. Top brands in our kids' department include Babyjoy, Fine Baby, Molfix and others. Our Egypt baby product store has baby toys, diapers, carriers, nursing and feeding products, and other essentials for infants. Make health and fitness a priority with our selection of health and nutrition products available in the Egypt elwokala online shop, from supplements to other products made to help you get healthy. For fitness, our sports and outdoor department features products for every type of activity, from yoga to cardio, team sports, boxing, and running. Our sports and health products include quality products from leading brands including Athlete Home, Muscleadd, Optimum Nutrition, Top Fit, and more. Take the hassle out of online food shopping in Egypt with elwokala Grocery. This is the quickest, easiest way to get your food shopping done without leaving your house. We have everything to keep your home and kitchen stocked - pantry essentials, fresh food, household goods, cleaning products, and more. Get fast delivery to your door and enjoy quality products including elwokala brand and imported brands.

Stress-free Egypt online shopping
You can always have peace of mind when you buy online at elwokala. We make online shopping in Cairo, Giza and other Egypt cities as easy as possible, with a number of features and flexible payment plans that make shopping simpler, faster, and better. Our Buy Now, Pay Later plans, these include valU (BNPL over 60 months at 0% downpayment, 0% purchase fees). Payment options include cash on delivery as well as credit, debit cards and Mobile Wallet (VCN). For even more convenience, we offer installments up to 36 months with National Bank of Egypt, CIB, Banque Misr, HSBC, Emirates NBD and more Returns are quick and easy, with a 15-day return policy. For a superior shopping experience, we offer plenty of other features. These include our wishlist, which can be set up and shared with friends and family. Our advanced search features help you find what you need in no time. You can also browse through our departments and sub-categories to see what we have in the store. Don’t forget to look out for our current specials that help you save. The elwokala online shopping app brings you the same premium experience, allowing you to get all the benefits of the elwokala Egypt online store directly from your phone, as well as exclusive offers and benefits. The app is available on App Store and Play store. Save time, skip the long lines and busy malls and shop online in Egypt. Do your shopping online at elwokala from home and you’ll soon see why we are the top choice for online shopping across Egypt. Getting started is easy. Sign up for your elwokala account, add your delivery address and then choose your preferred payment option. All you need to do from there is start shopping. Use our search feature if you’re looking for something specific, filter products according to price, brand and other criteria, check our latest offers, add or share a wishlist, and browse millions of authentic products available at elwokala. Once your cart is full, simply head to the checkout and finalise payment. Your order will be processed and you’ll be kept updated each step of the way until it is shipped directly to your doorstep. Sign up for your account at the elwokala Egypt online shop now to begin shopping. Happy shopping!

Shop the best products & top brands at noon Egypt
If you’re looking for a wide range of products from top brands, noon Egypt has you covered. In our electronics department, you’ll find mobile phones and mobile phone accessories, wireless, noise cancelling and in-ear headsets, laptops and laptop accessories, audio-visual products, wearable devices, smartwatches and other wearable technology, cameras, TVs, video game consoles such as PC and Xbox controllers, and a variety of video games. Shop top tech brands in this department, including Apple, Sony, Xiaomi, Huawei, Lenovo, Samsung, and others. On the hunt for the best mobiles in Egypt? At noon, we’ve put together a collection of top-selling mobiles for every need. Our Apple devices include favourites such as the iPhone 11, iPhone 12, iPhone 13, iPhone 14, and the iPhone 15. For enhanced features, we have the iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15 Pro, and iPhone 15 Pro Max. Android phones in our range include the Galaxy 22 Ultra, the Galaxy 23 and popular phones such as the Honor X9a. Our home department has all you need for your house, with products from leading homeware brands such as Bosch, Grandi, Mintra, Sokany, Tank, and others. This department has home appliances ranging from fridges to washing machines, fans, coffee makers, air fryers, and other essentials. It also has kitchen and dining products, including cookware, dinnerware, linens, accessories, and more. In our home decor range, you’ll find plenty of products to suit your style. Planning a DIY project? Our home improvement selection has everything you need to get started. Our automotive department features car cleaning products, maintenance products and more. In the noon Egypt beauty store, you can shop a wide range of products from top brands - The L’oreal Paris, Maybelline New York, Braun. Browse our selection of hair care products, personal care products, bath and skincare products, cosmetics and colour products, perfumes, grooming essentials, and other products you need to look and feel your best. Browse fashion online in our Egypt apparel department for a wide range of clothing for men, accessories and shoes for men, women and children. In our Egypt women’s clothing store, we have dresses, tops, outerwear, ethnic and traditional wear, hoodies, and athleisure clothing Our accessories range includes watches, eyewear, and more. We have shoes for every outfit. Our online fashion range features products from Adidas, Defacto, Nike, Skechers and other top brands. In our Egypt men’s clothing store, you’ll find everything from casual wear to work wear, traditional wear, accessories, and shoes from Adidas, Tommy Hilfiger, American Eagle, Defacto, Nike and other brands. Shop kid’s clothes online in Egypt for clothing, footwear and accessories for boys and girls of all ages. The noon Egypt shop features everything your little one could ever want - toys for kids, outdoor play equipment, scooters, interactive toys, indoor games such as card games, and plenty of other fun things to keep your kids entertained. Top brands in our kids' department include Babyjoy, Fine Baby, Molfix and others. Our Egypt baby product store has baby toys, diapers, carriers, nursing and feeding products, and other essentials for infants. Make health and fitness a priority with our selection of health and nutrition products available in the Egypt noon online shop, from supplements to other products made to help you get healthy. For fitness, our sports and outdoor department features products for every type of activity, from yoga to cardio, team sports, boxing, and running. Our sports and health products include quality products from leading brands including Athlete Home, Muscleadd, Optimum Nutrition, Top Fit, and more. Take the hassle out of online food shopping in Egypt with noon Grocery. This is the quickest, easiest way to get your food shopping done without leaving your house. We have everything to keep your home and kitchen stocked - pantry essentials, fresh food, household goods, cleaning products, and more. Get fast delivery to your door and enjoy quality products including noon brand and imported brands.

Stress-free Egypt online shopping
You can always have peace of mind when you buy online at noon. We make online shopping in Cairo, Giza and other Egypt cities as easy as possible, with a number of features and flexible payment plans that make shopping simpler, faster, and better. Our Buy Now, Pay Later plans, these include valU (BNPL over 60 months at 0% downpayment, 0% purchase fees). Payment options include cash on delivery as well as credit, debit cards and Mobile Wallet (VCN). For even more convenience, we offer installments up to 36 months with National Bank of Egypt, CIB, Banque Misr, HSBC, Emirates NBD and more Returns are quick and easy, with a 15-day return policy. For a superior shopping experience, we offer plenty of other features. These include our wishlist, which can be set up and shared with friends and family. Our advanced search features help you find what you need in no time. You can also browse through our departments and sub-categories to see what we have in the store. Don’t forget to look out for our current specials that help you save. The noon online shopping app brings you the same premium experience, allowing you to get all the benefits of the noon Egypt online store directly from your phone, as well as exclusive offers and benefits. The app is available on App Store and Play store. Save time, skip the long lines and busy malls and shop online in Egypt. Do your shopping online at noon from home and you’ll soon see why we are the top choice for online shopping across Egypt. Getting started is easy. Sign up for your noon account, add your delivery address and then choose your preferred payment option. All you need to do from there is start shopping. Use our search feature if you’re looking for something specific, filter products according to price, brand and other criteria, check our latest offers, add or share a wishlist, and browse millions of authentic products available at noon. Once your cart is full, simply head to the checkout and finalise payment. Your order will be processed and you’ll be kept updated each step of the way until it is shipped directly to your doorstep. Sign up for your account at the noon Egypt online shop now to begin shopping. Happy shopping!